The West & North Yorkshire Chamber of Commerce is celebrating the success of its apprentices during National Apprenticeship Week.
The Chamber is committed to investing in the development of young individuals and demonstrates this through its successful apprenticeship programme. Following an internal promotion of a past apprentice, the Membership Services team has appointed a new apprentice to assist the team.
The team welcomed its first apprentice in 2015, and five years down the line their traineeship programme has become an essential part of their approach to recruiting a regular intake of loyal, professionally developed staff.
In 2016, the team welcomed apprentice Jessica Jordan, who worked towards Level 3 Business Administration qualification. Jessica successfully completed her apprenticeship and became a valued member of the Customer Services team, leading to her promotion last summer. As a newly-appointed Membership Services Executive, her role is crucial in retaining and recruiting members.
Jessica commented: “Studying for A levels wasn’t really my cup of tea – I wanted to work and gain a qualification at the same time. While completing my apprenticeship I was responsible for processing new member registrations and maintaining the database.
“Three years later, I have more direct contact with members, where I follow up with customers and partners to ensure they are happy with our services. I attend networking events and work closely with the Membership Services Manager to make sure we are constantly meeting members’ expectations.”
Membership Services Apprentice Anita Watson is the latest addition to the team. Joining the Chamber as a school leaver, Anita is currently working towards a Level 3 Business Administration qualification.
Liz Wood, Head of Membership, said: “I’m confident that we’re now offering our customers an even better level of service, which is really important. I know that the team is now working to a recognised, professional standard and that this has greatly contributed to the continuous improvement within the department, which is increasing our customer satisfaction all the time.”